Fact FaceoffA little help between rounds
Fact Faceoff support
Questions about your family, a missing score, or your data? Contact the person who made the app.
Contact Grady
For a technical issue, include your app version, device model, iOS or iPadOS version, and what happened. You can find the app version at the bottom of the About screen.
Use nicknames in screenshots. Please do not email passwords, family join codes, or a child's full name.
Common questions
How do I create or join a family?
On the welcome screen, choose Create a family and follow the steps. To join an existing family, choose Join a family and enter its word code. Each device chooses its own player name.
Where is our family code?
Tap your family's name on the home screen. You can copy or share the code from that screen. Anyone with the code can join your family, so keep it within your family.
Why isn't my practice score on the board?
Only Faceoff scores appear on the family leaderboard. Practice rounds help you focus on a chosen number and do not post to the board.
What should I do if a score doesn't appear?
Check your internet connection and reopen the app. Scores sync through the online service. If a completed Faceoff is still missing, email support with the operation and approximate time of the round.
Can I move my player to another device?
Each device has its own anonymous player identity. A family code lets a new player join the family; it does not recover an existing player. Removing the app or clearing its data may lose access to that device's player. Contact support if you need help with an old player record.
How do I turn off notifications?
Open your device's Settings, select Notifications, then Fact Faceoff. You can change or turn off notification permissions there.
How do I delete my player or family?
In the updated app, open About and choose Delete my player. Type DELETE to confirm. This permanently removes your anonymous account, player, scores, progress, and notification data. Other family members keep their players.
To remove an entire family, tap its name on the home screen and choose Delete family. Confirm by typing the family name. This deletes every current member's player and anonymous account, along with the family's game data. Only the recorded family creator can do this.
Older families do not have a recorded creator and offer individual deletion. If you created a family and delete only your own player, remaining members keep the family, but this device loses family-deletion rights.
If your installed version does not show these controls, update the app or contact support. Removing the app does not automatically delete server records. Read the privacy policy for more information.